Introduction to Managed Services

For non-technical MSP employees

    1. 01 Course Overview

    1. What Are Managed Services Cheat Sheet

    2. VIDEO LESSON 2: What are Managed Services

    3. WRITTEN LESSON 2: What Are Managed Services

    4. Review: What Are Managed Services?

    1. The MSP Business Model: Cheat Sheet

    2. VIDEO LESSON 3: The MSP Business Model

    3. WRITTEN LESSON 3: The MSP Business Model

    4. Review: The MSP Business Model

    1. Overview of the IT Channel Cheat Sheet

    2. 04 Overview of the IT Channel

    3. WRITTEN LESSON 4: Overview of the IT Channel

    4. Review: Overview of the IT Channel

    1. Important Service Metrics Cheat Sheat

    2. 05 Important Service Metrics

    3. WRITTEN LESSON 5: Understanding the Business - Important Service Metrics

    4. Review Service Metrics

    5. Important Sales Metrics Cheat Sheet

    6. 06 Important Sales Metrics

    7. WRITTEN LESSON 6: Understanding the Business - Important Sales Metrics

    8. Review: Important Sales Metrics

    9. 07 How is Money Made_

    10. WRITTEN LESSON 7: How Do MSPs Generate Revenue?

    11. How MSP Money Is Made Cheat Sheet

    12. How Do MSPs Make Money?

    13. 08 Agreement Profitability

    14. WRITTEN LESSON 8: Agreement Profitability

    15. Review: Agreement Profitablity

    1. Cheat Sheet The MSP Sales Funnel

    2. 09 MSP Sales Funnel

    3. WRITTEN LESSON 9: The MSP Sales Funnel

    4. Review: The Sales Funnel

    5. 10 The MSP Sales Process

    6. WRITTEN LESSON 10: The MSP Sales Process

    7. Review: The MSP Sales Process

    8. 11 The Importance of Qualification

    9. WRITTEN LESSON 11: The Importance of Qualification

    10. Quiz: The MSP Sales Process

What's Inside?

  • Free
  • 52 lessons
  • 3.5 hours of video content

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